ICT STRATEGY & GOVERNANCE

Bringing IT and the business together is a critical success factor in business.

ICT Trasnsofrmation Services

The "ICT" or "TIMES" industries (i.e. telecommunications, internet, information technology, multimedia, entertainment, services) are exposed to massive pressure for changes. The previous result support the telecommunications industry as fixed-line telephony and data transmission to "flat rates" shrunk. New business models develop - but with new competitors, e.g. Web2.0, Internet, Entertainment or TV over IP market, Industry 4.0 - and global selective sourcing is the standard in our days.

The IT industry merges with new service providers. Classic System integration and IT outsourcing business is now a standard high pressure on margins. The IT industry is facing new challenges, such as cloud computing, software or Process-as-a-service, e-mobility and social media. Here, completely new service models that bring IT companies in the responsibility for the core business of their customers. IT is becoming increasingly important as an "active business enabler" by even made possible through the use of innovative technologies to change the business model.

These changes in the market require new strategies, adjustments in the ICT business model, realignments for business and IT and global thinking and acting. All managers and employees are involved in the change process. Do you have your plans ready and the right people to execute the changes ?

ICT STRATEGY / ICT GOVERNANCE

Business-IT-Alignment: deriving the IT strategy from the enterprise strategy:

  • IT-Assessment,
  • IT-Strategy / Value Proposition,
  • IT-Innovation (e.g. Mobility, SaaS / Cloud, New Media),
  • IT-Roadmap,
  • IT-Portfolio,
  • IT-Architectures,
  • IT-Project-Portfolio,
  • IT-Program-Management,
  • IT-Controlling

IT Governance / Compliance: implementing the IT strategy while minimizing the risks:

  • IT-Standards,
  • IT-Governance-Organization,
  • IT-Governance-Standards (CobiT, CMMI),
  • IT-Policies while observing legal standards (SOX, BDSG),
  • Risk Management,
  • Release Management.

IT Sourcing: ensuring cost reduction and efficient resource allocation:

  • IT-Sourcing-Strategies (In-/Outsourcing, Off- / Near- / Bestshoring),
  • IT-Sourcing-Guidelines, Purchase Catalog, Tendering,
  • Selection of Applications and Service Providers,
  • Contract Shaping and Negotiation,
  • Service Level Agreements (SLAs),
  • Contractor/Provider Management.

ICT SERVICE MANAGEMENT

One of the essential tasks of each IT organization is the implementation of IT strategies in applications, systems, platforms, and in the ongoing operation. TCI is consequently aligning with Service Management models like ITIL and supports all requirements for a powerful IT organization.

In detail we support:

IT implementation:
Analyzing, designing, and realizing processes and solution elements:
Request management, feasibility studies, implementation planning, creation of requirement -and functional specifications, control of implementation, migration planning and -implementation, transfer into operation or into an outsourced business organization.

IT Service Management / Application Management:
Right-Sizing of IT services and the associated organization by process standardization and reduction of complexity: Service catalogs, ITSM frameworks (i.e. ITIL, ISO/IEC 20000), optimization and consolidation of datacenters, transition of IT systems and -architectures, requirements engineering, agile software engineering (SCRUM, XP), Application Life Cycle Management.